Customer Service Satisfaction Survey for Personnel Support Programs

Instructions

The Office of Personnel Support Programs works independently and collaboratively with other offices to support the vision and mission of the Office of Human Resources. To that end, we would like to know if we are satisfying our vision, which is to "Employ the best to deliver the best." Tell us how we are doing by completing the following survey.

Please take a moment to evaluate our services and help us improve our performance. Your responses will provide valuable information. Answer questions as they relate to you. For most answers, check the boxes most applicable to you or fill in the blanks.

Section I: Demographics (*required)

Work Location Name

Work Location Number*

Demographics


1.

Which category best describes your affiliation with Miami-Dade County Public Schools (M-DCPS)?

Job Applicant

District and/or ACCESS Center Administrator

Schoolsite Administrator (i.e., Principal, Assistant Principal, Vice Principal)

Instructional Staff (i.e., Teacher, Counselor, etc.)

Non-Instructional Staff

Retired Employee


2.

Gender:

Female

Male

Americans with Disabilities Act Employee Services


3.

Have you interacted with personnel in the Americans with Disabilities Act (ADA) Employee Services office? (If you answer yes, please rate the services of the Americans with Disabilities Act Services office by answering questions 4 through 8. If your answer is no, move to Question 9.)

Yes

No


4.

How would you rate the professionalism and courtesy of personnel in the ADA office?

Excellent

Good

Average

Fair

Poor


5.

How would you rate the knowledge and expertise of the ADA staff?

Excellent

Good

Average

Fair

Poor


6.

How would you rate the promptness of response to your questions and concerns by personnel in the ADA office?

Excellent

Good

Average

Fair

Poor


7.

Were your questions and concerns adequately addressed by personnel in the ADA office?

Excellent

Good

Average

Fair

Poor


8.

How would you rate the overall quality of the ADA services?

Excellent

Good

Average

Fair

Poor

Employee Assistance Program (EAP)


9.

Have you interacted with personnel in the Employee Assistance Program office? (If you answer yes, please rate the services of personnel in the Employee Assistance Program by answering questions 10 through 14. If your answer is no, move to Question 15.)

Yes

No


10.

How would you rate the professionalism and courtesy of personnel in the EAP office?

Excellent

Good

Average

Fair

Poor


11.

How would you rate the knowledge and expertise of the EAP staff?

Excellent

Good

Average

Fair

Poor


12.

How would you rate the promptness of response to your questions and concerns by personnel in the EAP office?

Excellent

Good

Average

Fair

Poor


13.

Were your questions and concerns adequately addressed by personnel in the EAP office?

Excellent

Good

Average

Fair

Poor


14.

How would you rate the overall quality of the EAP services?

Excellent

Good

Average

Fair

Poor

Operations and Records


15.

Have you interacted with personnel in the Operations and Records office? (If you answer yes, please rate the services of personnel in the Operations and Records office by answering questions 16 through 20. If your answer is no, move to Question 21.)

Yes

No


16.

How would you rate the professionalism and courtesy of personnel in the Operations and Records office?

Excellent

Good

Average

Fair

Poor


17.

How would you rate the knowledge and expertise of the Operations and Records staff?

Excellent

Good

Average

Fair

Poor


18.

How would you rate the promptness of response to your questions and concerns by personnel in the Operations and Records office?

Excellent

Good

Average

Fair

Poor


19.

Were your questions and concerns adequately addressed by personnel in the Operations and Records office?

Excellent

Good

Average

Fair

Poor


20.

How would you rate the overall quality of the Operations and Records services ?

Excellent

Good

Average

Fair

Poor

Retirement/Leave/Unemployment Compensation


21.

Have you interacted with personnel in the Retirement/Leave/Unemployment Compensation office? (If you answer yes, please rate the services of personnel in the Retirement/Leave/Unemployment Compensation office by answering questions 22 through 26. If your answer is no, move to Question 27.)

Yes

No


22.

How would you rate the professionalism and courtesy of personnel in the Retirement/Leave/Unemployment Compensation office?

Excellent

Good

Average

Fair

Poor


23.

How would you rate the knowledge and expertise of the Retirement/Leave/Unemployment Compensation staff?

Excellent

Good

Average

Fair

Poor


24.

How would you rate the promptness of response to your questions and concerns by personnel in the Retirement/Leave/Unemployment Compensation office?

Excellent

Good

Average

Fair

Poor


25.

Were your questions and concerns adequately addressed by personnel in the Retirement/Leave/Unemployment Compensation office?

Excellent

Good

Average

Fair

Poor


26.

How would you rate the overall quality of the Retirement/Leave/Unemployment Compensation services?

Excellent

Good

Average

Fair

Poor

Wellness Program


27.

Have you interacted with personnel in the Wellness Program office? (If you answer yes, please rate the services of personnel in the Wellness Program office by answering questions 28 through 32. If your answer is no, move to Question 33.)

Yes

No


28.

How would you rate the professionalism and courtesy of personnel in the Wellness Program office?

Excellent

Good

Average

Fair

Poor


29.

How would you rate the knowledge and expertise of the Wellness Program staff?

Excellent

Good

Average

Fair

Poor


30.

How would you rate the promptness of response to your questions and concerns by personnel in the Wellness Program office?

Excellent

Good

Average

Fair

Poor


31.

Were your questions and concerns adequately addressed by personnel in the Wellness Program office?

Excellent

Good

Average

Fair

Poor


32.

How would you rate the overall quality of the Wellness Program services?

Excellent

Good

Average

Fair

Poor

Additional Information/Comments

Please provide us with any additional comments and/or suggestions.


33.

Enter any additional comments/suggestions in this area.

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